Mystery Shopping - Quality & Service Checks

QSCheck is a complete and rich featured business application to support all processes Mystery Shopping projects will require.

Due to the various project types and challenges, QSCheck is flexible and customizable to a high degree

This feature list will give you a brief overview.

• General Features

  • QSCheck can manage different system clients and languages,
    as many users, customers, projects, shoppers as you need - with no extra costs.
  • QSCheck is a modern Web Application, provided by Delogix, your provider of QSCheck:
    • Available at any location any time.
    • No installation required. You will need a common web browser only.
    • No updates or changes to manage.
    • No licences buy. No setup or start-up costs for your business.
    • No hosting or providing costs by default.
    • Various individual providing options that grow with your business success.
    • Based on innovative, secure and stable technology.
    • Stable and reliable heavy-duty performance with high security standards.
    • Your data stays your data and will be backuped daily.
    • Increasing development of integrated Mobile Apps.
  • Multilingual frontends for shoppers and customers.
  • Multilingual administration backend.
  • Secure Access Control with hierachical Roles&Rights System.
  • Transparent and plannable charging:
    • Pay as you use QSCheck.
    • Only pay for completed shopper or online survey results.
    • A small basic fee may be charged depending on your contract model.
    • Select from various flat rates and discounts.

• Panel Management

  • Manage your Shopper Panel or multiple Panels for different groups of Shoppers.
  • Self-Registration form for Shoppers.
  • Easy and customizable online registration process.
  • Address Management and automated Geo-Localization.
  • Customizable Shopper's profile for Shopper Recruitment.
  • Dashboard to view and manange Shopper activity, scoring and balancing.

• Online Shopper Frontend

  • Multilanguage Web Frontend.
  • Secure Login and self-administration of personal data for Shoppers.
  • Communication System for Recruitment Process and Order Management.
  • Automated Messaging and Scheduling System.
  • Shoppers Mailbox.
  • Dashboard to view and manage new, open and processed orders.
  • Start and perform mystery shopping surveys.

• Project Setup

  • Design individual Project and Survey Structures.
  • Setup single surveys or periodic Wave Surveys.
  • Setup One-Step-Surveys or Multi-Step-Surveys to be performed by a single shopper or different shoppers or groups.
  • Setup Scenarios with physical location or abstract units.
  • Setup and design detailed Test-Scenarios.
  • Import or create a customers hierachical structure of test areas and objects.
  • Assign access rights to customers person in charge to test objects or hierachical areas.
  • Automated geo-localization of objects with regional relation.

• Questionniare Designer

  • Full-featured Editor to design and create even complex Questionnaires on the fly.
  • Rules-Engine for intelligent, interactive Questionnaire Workflow.
  • Quick & easy Design with individual Questionnaire Component Templates.
  • Select from various common question types including matrix questions and image upload to capture shoppers digital photos.
  • Add weightings to questions, sections and areas and control weight distribution.
  • Preview and testing features to improve your Questionnaire.
  • Build hierachical Attribute Structures to generate stunning attribute-based Reports.
  • Add weightings to attributes and aggregated attribute levels, control weight distribution.

• Shopper Recruitment

  • Powerful and optimized Recruitment Workflows to manage high volume Recruitement Processes.
  • Select from various Recruitment Types and Workflows.
  • Automated or manual Recruitment using rules, filters, shopper profiles and scoring match.
  • Enhanced travel expense and location distance optimization.
  • Integrated shopper qualification workflow.
  • Interactive web / PDF based shopper briefing.
  • Dashboard to control and manage Recruitement Process and Completion.
  • Enhanced Mass-Mailing Features.

• Project Management & Quality Check

  • Dashboard to control progress and completion for all active Projects.
  • Quality Management Toolset to verify and approve survey results.
  • Interactive and online approval process.
  • Control and manage multi-step Surveys.
  • Release survey results for reporting.
  • Score and pay Shoppers.

• Reporting

  • Full set of automated Standard Reports
    • List of original shoppers Survey Results.
    • Percental Reports of Survey Results.
    • PDF Summary Reports
    • Periodic Wave Reports
    • Hierachical Area Result Reports
    • Hierachical Area Comparison Reports
    • Hierachical Area Ranking Reports
    • Hierachical Area Tendency Reports
    • Various types of Attribute Reports
  • Export raw or weighted data for individual analysis and reports in various formats (for e.g. XLS, CSV, SPSS, HTML, PDF)
  • We can also integrate individual, custom reports to QSCheck. Please contact our sales team.
  • Grant detailed access rights to customers employees in charge.
  • Release and grant each survey result to attend in customer reports.
  • Provide generated reports to the online Customer Fronted
    • Secure Access for people in charge.
    • Detailed access granting options, allows access to view reports for single test objects, areas and regions.
    • Control and manage the report release and publishing process.
    • Online HTML-Reports allow interactive drill-down.
    • Add individual documents and reports to the customers online reporting frontend.

• System Administration

  • Full-featured Customazation Features for a single or multiple system clients
  • Manage languages, currency, layout and default text and message modules
  • Manage Users and individual Roles and Rights