Features Overview
Mystery Shopping - Quality & Service Checks
QSCheck is a complete and rich featured business application to support all processes Mystery Shopping projects will require.
Due to the various project types and challenges, QSCheck is flexible and customizable to a high degree
This feature list will give you a brief overview.
General Features
- QSCheck can manage different system clients and languages,
as many users, customers, projects, shoppers as you need - with no extra costs. - QSCheck is a modern Web Application, provided by Delogix, your provider of QSCheck:
- Available at any location any time.
- No installation required. You will need a common web browser only.
- No updates or changes to manage.
- No licences buy. No setup or start-up costs for your business.
- No hosting or providing costs by default.
- Various individual providing options that grow with your business success.
- Based on innovative, secure and stable technology.
- Stable and reliable heavy-duty performance with high security standards.
- Your data stays your data and will be backuped daily.
- Increasing development of integrated Mobile Apps.
- Multilingual frontends for shoppers and customers.
- Multilingual administration backend.
- Secure Access Control with hierachical Roles&Rights System.
- Transparent and plannable charging:
- Pay as you use QSCheck.
- Only pay for completed shopper or online survey results.
- A small basic fee may be charged depending on your contract model.
- Select from various flat rates and discounts.
- QSCheck can manage different system clients and languages,
Panel Management
- Manage your Shopper Panel or multiple Panels for different groups of Shoppers.
- Self-Registration form for Shoppers.
- Easy and customizable online registration process.
- Address Management and automated Geo-Localization.
- Customizable Shopper's profile for Shopper Recruitment.
- Dashboard to view and manange Shopper activity, scoring and balancing.
Online Shopper Frontend
- Multilanguage Web Frontend.
- Secure Login and self-administration of personal data for Shoppers.
- Communication System for Recruitment Process and Order Management.
- Automated Messaging and Scheduling System.
- Shoppers Mailbox.
- Dashboard to view and manage new, open and processed orders.
- Start and perform mystery shopping surveys.
Project Setup
- Design individual Project and Survey Structures.
- Setup single surveys or periodic Wave Surveys.
- Setup One-Step-Surveys or Multi-Step-Surveys to be performed by a single shopper or different shoppers or groups.
- Setup Scenarios with physical location or abstract units.
- Setup and design detailed Test-Scenarios.
- Import or create a customers hierachical structure of test areas and objects.
- Assign access rights to customers person in charge to test objects or hierachical areas.
- Automated geo-localization of objects with regional relation.
Questionniare Designer
- Full-featured Editor to design and create even complex Questionnaires on the fly.
- Rules-Engine for intelligent, interactive Questionnaire Workflow.
- Quick & easy Design with individual Questionnaire Component Templates.
- Select from various common question types including matrix questions and image upload to capture shoppers digital photos.
- Add weightings to questions, sections and areas and control weight distribution.
- Preview and testing features to improve your Questionnaire.
- Build hierachical Attribute Structures to generate stunning attribute-based Reports.
- Add weightings to attributes and aggregated attribute levels, control weight distribution.
Shopper Recruitment
- Powerful and optimized Recruitment Workflows to manage high volume Recruitement Processes.
- Select from various Recruitment Types and Workflows.
- Automated or manual Recruitment using rules, filters, shopper profiles and scoring match.
- Enhanced travel expense and location distance optimization.
- Integrated shopper qualification workflow.
- Interactive web / PDF based shopper briefing.
- Dashboard to control and manage Recruitement Process and Completion.
- Enhanced Mass-Mailing Features.
Project Management & Quality Check
- Dashboard to control progress and completion for all active Projects.
- Quality Management Toolset to verify and approve survey results.
- Interactive and online approval process.
- Control and manage multi-step Surveys.
- Release survey results for reporting.
- Score and pay Shoppers.
Reporting
- Full set of automated Standard Reports
- List of original shoppers Survey Results.
- Percental Reports of Survey Results.
- PDF Summary Reports
- Periodic Wave Reports
- Hierachical Area Result Reports
- Hierachical Area Comparison Reports
- Hierachical Area Ranking Reports
- Hierachical Area Tendency Reports
- Various types of Attribute Reports
- Export raw or weighted data for individual analysis and reports in various formats (for e.g. XLS, CSV, SPSS, HTML, PDF)
- We can also integrate individual, custom reports to QSCheck. Please contact our sales team.
- Full set of automated Standard Reports
- Grant detailed access rights to customers employees in charge.
- Release and grant each survey result to attend in customer reports.
- Provide generated reports to the online Customer Fronted
- Secure Access for people in charge.
- Detailed access granting options, allows access to view reports for single test objects, areas and regions.
- Control and manage the report release and publishing process.
- Online HTML-Reports allow interactive drill-down.
- Add individual documents and reports to the customers online reporting frontend.
System Administration
- Full-featured Customazation Features for a single or multiple system clients
- Manage languages, currency, layout and default text and message modules
- Manage Users and individual Roles and Rights